The great majority of our bookings are confirmed within 48 hours, and most right after booking.
Once your booking is confirmed, you should receive a confirmation email with your booking number.
If you haven't received a confirmation within 48 hours, please check if the email has been filtered into your spam folder.
You can also view your booking online by logging into the My Booking section of our website.
In the unlikely event that your booking is not confirmed within 48 hours, we will contact you to try and find an alternative option.

You can change your pick-up or drop off location by going to the My Booking section.
Once logged in, click the "Amend / Update Booking" section and choose "Change dates / Locations".
Changes are possible up to your pick-up time, but are subject to availability.If you change the pick-up or drop-off location, it is likely that the price will change as a new booking needs to be created in the rebooking process.
Any payment you have already made will be transferred to the new booking and you will be either charged or refunded the difference.
As prices are live and subject to availability, we recommend that you to make changes as soon as you are aware of them as prices generally go up closer to the pick-up date.

You can change the pick-up or drop-off date and time by going to the My Booking section of our website.
Once logged in, click the "Amend / Update Booking" section and choose "Change dates / Locations".
Changes are possible up to your pick-up time, but are subject to availability
If you change the dates or times it is likely that the price will change as a new booking needs to be created in the rebooking process.
Any payment you have already made will be transferred to the new booking and you will be either charged or refunded the difference.As prices are live and subject to availability, we recommend that you to make changes as soon as you are aware of them as prices generally go up closer to the pick-up date.

Yes, you can change the main driver by going to the My Booking section of our website.
Once logged in, click "Amend / Update Booking" and "Update Driver Name".
Here you can request a name change.
If it is less than 72 hours to your pick-up time, please contact us directly by phone, so we can assist you with changing the name straight away.
Please note that in some rare cases we will need to rebook your existing booking and make a new one in order to change the name.
If that is the case, we will contact you. As with all changes where a new booking is required, this will most likely change the price as our prices are live and based on availability.

Yes, you can change your booking by going to the My Booking section of our website.
Once logged in, click "Amend / Update Booking". Here you can request a name change, add optional extras, change vehicle, dates, times or location, as well as update your flight number.
Changes are based on availability and can be made up to your pick-up time.
After the pick-up time has passed, changes will not be possible.
We do not charge an administration fee if you make a change to your booking.
However, any changes made are likely to change the price of your booking.
Most changes require a rebook where a new booking is created, and prices will depend on the rates and availability at the time of change, rather than what the rates were when the booking was originally made.
We always recommend making any changes as soon as you are aware of them as prices generally go up the closer you get to your pick-up date.
Any funds you have already paid for your car rental will be transferred to the new booking in the rebooking process.
You will only be charged or refunded the difference in the price, rather than having to pay the full amount again.

Yes, most car rental agents have a minimum age limit of 21 years for rentals.However, requirements may vary depending on the car rental supplier and destination country.
Please note that there may be additional charges if the main driver is under 25 or over 70 years old to cover the extra insurance cost.
When you run a search, make sure to include your age if you are under 25 or over 70.
This way any applicable young or senior driver fee will be included in the total rate displayed online.

If you receive an email that we are working on confirming your booking, this means that we are reaching out to the supplier to ensure that they have the vehicle available.
Your booking will most likely be confirmed as we are able to confirm the great majority of bookings.
In the rare event that we are not able to confirm your booking within 48 hours, we will contact you to try and find a suitable alternative.
When your booking is in unconfirmed status, you can still cancel or make changes to your booking on the My Booking section of our website if you are not able to wait for us to try and confirm the reservation.

If your booking is denied, this means that the supplier has informed us that they are not able to confirm the reservation.
When this happens, we try our best to find an alternative, but in very rare cases we may not be able to find a suitable option.
In these cases we will deny the reservation and let you know that we could unfortunately not find a similar option for you.
In the case that we are not able to secure a booking for you, we will not charge your card as we only take payment once a booking is confirmed.

Unfortunately, you cannot book two cars in the same booking process, as each vehicle booked has its own reference number and rental agreements.
Please note that if you have booked several vehicles on the same date with a single car hire company, bookings must be made under different driver names.
As long as you book each vehicle under a separate name, you can book as many rentals at a time as you want.

You can add an additional driver in the second step of the booking process when making the booking online.
If you already have a booking and need to add an additional driver, don't worry!
Just let the agent at the desk know when you are picking up the car that you want to add an additional driver, and they will be able to sort this out for you.
The person who is being added as an additional driver will always need to be present at the rental desk with their full valid licence in order to be added on to the rental agreement.
Additional drivers are added at the rental desk and paid to the car hire company directly at the pick-up time.
The exception is if you have a free additional driver included in the cost of your booking.
They will still need to be present and added at the desk, but you will not need to pay for it.

You can request a child seat when you book online.
When you select the car you want to book, the second step of the booking process will show you the optional extras available for request.
Here you can choose to add the child seats you need.If you already have a booking, go to the My Booking section of our website.
Once logged in, click "Amend / Update Booking" and then "Add optional extras".
If you don't get the option to add a child seat, we recommend that you contact the rental company directly so they can make a note on your booking of the equipment you need.
Child seats are managed by and paid directly to the car rental company when you pick up your car and are subject to availability.
It is extremely rare that the desk cannot provide a child seat when it has been requested, as they know this is a requirement when traveling with small children.
Many airlines will allow you to bring child seats with you for free, so it might be worth looking into bringing your own child seat to avoid the cost of renting one.
This way you also know you are guaranteed one.

The most common optional extras that you can request with your booking are child seats, additional drivers or a GPS.
Suppliers may also offer other products that are specific to the area or season.
Some examples of these include electronic toll pass, snow chains, ski racks, winter tyres or luggage racks.You can request optional extras when you book online.
When you select the car you want to book, the second step of the booking process will show you the optional extras offered by the car rental agent.
You can then select the extras you want before continuing with the booking.
If you already have a booking, go the My Booking section of our website and click "Amend / Update Booking" and then Add optional extras.
If you don't get the option here to add the equipment you need, we recommend that you contact the rental company directly to see if they are able to accommodate you.
Optional extras are managed by and paid directly to the car rental company when you pick up your car and are subject to availability.

Although you can add optional extras during the booking process online, or through the My Booking section on an existing booking, the optional extras are always paid directly to the supplier at the rental desk when you pick up your car.
In some cases, optional extras such as a GPS or additional driver could be included in the rental cost.
In these cases you will of course not be charged at the desk for these items.
If optional extras are included in the price, this will be indicated during the booking process and on your booking voucher under the included section.

We recommend that you check the licence requirements for your specific booking as this will advise if you will need an international licence for your car hire.
When you are making a booking online you can check this by clicking the Important Information button and going to the Driver section.
If you already have a booking you can check the Driver's Licence section of your rental conditions by logging in to the My Booking section of our website. If your licence is not printed in the Roman alphabet (i.e Arabic, Greek, Russian) you will almost always need an international licence.If an international licence is required for your booking, you must also bring your domestic licence with you to present it along with your international licence.

In the great majority of cases, the following needs to be presented at the rental desk:

1. Credit card with enough funds to cover the excess (debit cards usually not accepted).
2. A full valid licence held for a minimum of one year (some suppliers require longer, please check your terms and conditions).
3. Additional photo ID.
4. Your booking voucher.
5. Any other documentation specified on your booking voucher.

There can be some differences in documentation required based on where you are renting and which supplier you are renting with.
For example, UK customers renting in the UK almost always need to bring proof of address in addition to the above.
Make sure to check your rental conditions for your specific rental.
All required documentation needs to be in the main driver's name.
A few rental companies will allow you to rent with a debit card in certain locations.
When you make a search for a car online, click the Important Information button on the option you are interested in.
In the Payment section under Debit and Credit Card Information, you can see if the rental company will allow you to use a debit card for pick-up.
If it does not specify that debit cards are accepted, you will not be able to rent without a credit card in the main driver's name.

Unfortunately, a copy of your licence will not be accepted at the rental desk.
You will need to present the original document at pick-up.
If you have had your licence lost or stolen and have already booked a car rental through us, we recommend that you either request a name change on the reservation to someone traveling with you, or cancel the reservation if this is not an option.
If you change the name to a new main driver, remember that they will need to present all the mandatory documents in their own name at the rental desk.
If you wish to change the name and your pick-up is in the next 72 hours, please contact us by phone so we can assist you straight away.

If you think you have been overcharged by the supplier for the rental, our advice is to first try and sort this out with the supplier directly.
They will have a full overview of the charges that were applied at the desk, and it is often faster to get a resolution by referring directly to the supplier.
If you are unable to contact them or don't receive a satisfactory response, please don't hesitate to call us and we will be happy to help!
Please call our Customer Support to set up a case.
Depending on the complexity of the issue, it can take up to 20 working days for the case to be resolved as we have to reach out to our suppliers to fully investigate.

The fuel policy is determined by the car rental supplier and vary between different options and locations.
Here is an overview of the most common fuel policies:

Full to full:
This usually ends up being the most economical fuel policy and the one we would normally recommend.
You'll receive the car with a full tank of fuel and leave a deposit.
As long as you return the car with a full tank of fuel, you'll get the deposit back.
If you don't return the car full, you'll be charged for missing fuel and a refueling fee.
However, if you have this fuel policy and return the car with a full tank, you will only end up paying for the fuel you use.

Same to same:
Your vehicle will be supplied with fuel and you need to return the car with the same amount of fuel.
You may be required to leave a fuel deposit reserved on your credit card that will be released when you return your car with the required amount of fuel.
Missing fuel will be charged on your return.
The price per litre charged by the rental agent may be significantly higher than the price at the local service station.
A refueling charge may also be applicable.Pre-Purchase with partial refund:Your car will be provided with a full tank of fuel for which you will need to leave a deposit at the rental desk.
Upon return of the car you will be refunded for the unused fuel, but you will be charged a mandatory admin fee.
The admin fee is non-refundable regardless of the amount of fuel upon return.

Prepaid Fuel:
You pay for a full tank of fuel when you pick up the car, and you can return the car empty.
However, you are usually not refunded for fuel you don't use and the fuel is usually charged at a higher than normal rate.
In some cases this may be offered at the desk as an option.
Some people prefer this policy for convenience as they don't have to worry about refilling the car before returning it.

If you are not happy with the fuel policy on your booking, you can easily change to a different option by logging into the My Booking section of our website.
As the fuel policy is tied to the specific booking chosen, you will need to select a different option in order to change the fuel policy.
If you click Change Vehicle this will give you the option to run the search again, and you can change to an option with a different fuel policy.
If the price of the new option is higher or lower than your original booking, only the difference will be charged or refunded.

What is 3D Secure authentication?
3D Secure authentication can be requested by your bank to confirm the identity of the card holder of the credit card.
This will become more common after September 14th due to European regulation called PSD2 which aims to make online payments more secure.
How can I successfully complete 3D Secure?
If an authentication is needed, you will be redirected to a view in which you will need to complete the authentication.
There are different ways for banks to verify the identity of the cardholder but we see the most common way a one-time passcode sent via SMS or a password requested.
What should I do if I fail the 3D Secure check?
We recommend that you contact your bank for advice on how to activate and use 3D secure.
This process is managed by your bank for security reasons.

Yes, when booking you can use a debit card for the payment.
You can also use a card that is not in the same name as the main driver when making payment online.
However, when picking up the rental car the main driver needs to bring a credit card in their own name with enough funds to cover the excess amount (and remaining balance if applicable).
If the main driver cannot present this at the rental desk, the car might not be released.
In such cases, no refund will be made. Your rental conditions will outline which credit cards are accepted by the rental agent.
A few rental companies will allow you to rent with a debit card in certain locations.
When you make a search for a car, click the Important Information button on the option you are interested in.
In the Payment section under Debit and Credit Card Information, you can see if the rental company will allow you to use a debit card for pick-up.
If it does not specify that debit cards are accepted, you will not be able to rent without a credit card in the main driver's name.

The final invoice is usually provided by the car rental company when you return the car.
If you have any questions in relation to the final invoice, or didn't receive one, the best thing to do is contact the rental company directly as they should be able to assist you straight away.
The final invoice is stored in their system and we do not have direct access to it, so it is usually much quicker to request it directly from the supplier.
If you are having issues obtaining a final invoice from the supplier, please let us know by calling us, and we'll be happy to help!

As we are not the service provider, we are unfortunately not able to provide a VAT invoice.
If you require a VAT invoice, please check with the car rental company your booking is with to see if they can provide this for you.
We can of course provide you with a payment receipt for payments made to us, but this will unfortunately not include a VAT amount or payments made at the desk.
You can find your payment receipt by logging in to the My Booking section of our website and clicking Payment Receipt.

The majority of our bookings are prepaid, meaning you pay the rental cost when you make the booking.
For prepaid reservations you will sometimes have the option to pay a small non-refundable deposit when booking, with the rest of the payment taken at a later date.
However, the full payment still needs to be made before pick up.
You can check when the remaining balance is due for your booking in the Payment Section when you log in on the My Booking page.
In some locations we also offer bookings where part of the payment is made to us and the rest is paid directly to the supplier at pick up, and some where the full payment is made at pick up.
If this is the case, this will be indicated in the Payments Section during the booking process and on your voucher.
Even if your rental cost is prepaid, some charges may be paid directly to the desk on arrival, but they will be included in your total rental cost.
These could include one way fees, young or senior driver fees or in some cases local taxes.
This will be clearly indicated in the Payments Section and on your voucher.

If you require an adapted or wheelchair accessible vehicle, we recommend that you contact the car hire supplier directly in order to ensure that they are able to accommodate your needs.
Adapted or wheelchair accessible vehicles will most likely need to be reserved in advance, so we recommend that you contact the supplier in good time before your rental.
This way you can be sure that everything runs smoothly as the supplier will have a better overview of the services they offer, as well as the availability of any specialist vehicles they may have in their fleet (for example cars with hand controls).
Your rental car agency phone number will be listed on your booking voucher, or you can go to the car hire agency website directly to find the details for their customer service.

While we guarantee that you will receive a car in the same category that you booked, we cannot guarantee the exact make or model.
This means that you can trust that the car you receive will have the same type of transmission, number of doors, and passenger and bag capacity that is displayed at the time of booking and printed on your voucher.
Please note that the bag capacity is based on small pieces (cabin sized) of luggage.
The cars displayed online are just examples of the car category you may get, and unfortunately, we cannot guarantee the exact make or model.
The exact car model you will receive will depend on availability at the rental car fleet at the collection time.

If the reserved vehicle is in a bad condition at pick-up, raise this with the car rental agent immediately and request an alternative.
If the matter is not resolved with the office directly, contact us by phone while at the desk so we can try and arrange a suitable substitute with the car rental agent.

We recommend that you check the car for damage before leaving the car rental office.
Any existing damage should be marked on the sign out sheet when you pick up the car.
Before taking the car from the office, check the car for damage and notify an attendant of any damage that is not marked on the sheet.
If you are not happy with the car provided, please raise this issue immediately with the supplier to see if they are able to provide an alternative for you.
If they are not able to accommodate you and you feel the car is unsafe to drive, please contact us by phone while at the desk and we will do our best to assist you.

Yes. When searching for a car, you can use our search filters on the left hand side to display cars with 'Automatic Transmission' only.
The specific transmission type will be displayed with a symbol at the time of booking.

When you search for a car, each option will show the amount of people and luggage the car category is suitable for underneath the picture of the car.
Please bear in mind that the luggage capacity listed refers to small pieces of luggage.

Through our booking engine, all mandatory charges that apply to your specific booking are included in the rate shown online or outlined in your terms and conditions.
It is therefore important to select the correct pick up and drop off details, as well as indicate the main driver's age (if under 25 or over 70) in order to have potential additional charges included relating to out of hours, young or senior driver fees in the total rate.
Remember that there will be a security deposit required at the rental desk when you pick up the car, and in some cases an additional deposit for fuel, so make sure that the main driver has enough funds for the required deposit amount for your specific car hire.
There may be additional charges if you don't present the required documentation at the desk, have insufficient funds for the deposit/excess, or opt for extra products such as child seats, additional drivers, GPS, cross border, supplier's insurance and or a prepaid fuel option.

What is an excess?
If Collision Damage Waiver (CDW) and Theft Waiver (TW) are included in your booking, there will most likely still be an excess.
The excess is the amount you are liable for if there is damage or theft to the rental car during your rental.

How does it work?
For example, if CDW and TW are included and your excess is 1000 EUR, you are liable to pay up to 1000 EUR if there is damage or theft to your rental car.
If there is damage for more than the excess amount (in this example over 1000 EUR), this will be covered by the included CDW or TW. Tyres, windscreens and undercarriage are in some cases not covered by CDW and TW insurance, so you may be liable for these items in addition to the excess amount.
When you go to pick up your car, the car rental company will place a hold for the excess amount on the main driver's credit card as a deposit in case of damage.
The hold will be removed when the car is returned with no new damage, but the amount could take a few days to be available in your account.

How does excess reimbursement insurance work?
If you purchase an excess reimbursement product through one of our insurance providers, or have your own car hire excess policy, you will still need to leave a deposit for the excess and pay excess for potential damage to the car hire company.
You can then make a claim with your insurance company for a refund.

How do I find my excess amount?
To check the excess of the car you are interested in renting, click on the Important Information button and read under the Popular or Insurance section.
If you already have a booking, your excess is outlined in the rental conditions and on your voucher, both of which can be accessed through the My Booking section of our website.

When you run a search where the drop off location is different to the pick up location, any applicable one way fee will be included in the price that is displayed on our website.
Therefore it is important to include the correct pick up and drop off location to make sure you have an overview of the cost with the one way fee included.
It is possible that the one way fee is not included in the prepayment and needs to be paid at the desk, but it will still be included in the total rate displayed when you book.
If the one way fee is payable at the desk, this will be indicated in the Payments Section during the booking process and on your voucher.

How much mileage is included in your rental depends on the mileage policy of your specific booking.
If you have limited mileage in your booking and exceed the included mileage limit, the additional cost charged by the supplier per km/mile could be high.
To avoid unexpected mileage charges, we recommend that you choose an option with unlimited mileage, or make sure you have enough miles/kilometers included in the rental for your intended trip.
When you run a search online, there is a filter option that allows you to filter by limited or unlimited mileage.
You can also check the mileage policy by clicking the Important Information button on the option you are interested in and going to the Car section.
If you already have a booking, your mileage policy will be outlined in your rental conditions.
You can access your rental conditions by logging into the My Booking section on our website or on your voucher.

We advise that you check your cross border policy to make sure the car rental supplier allows you to take the car into the country or countries you want to travel to, and if there is any additional charge.
Cross border policies and charges can vary between suppliers, so taking this potential cost into account will help you choose the most economic option for your intended trip.
To check your cross border policy when making a booking, click the Important Information button and read under Cross Border or Travel Restrictions in the Car section.
If you already have a booking you can check your cross border policy in your rental conditions by logging into the My Booking section of our website, or by checking your booking voucher.

Unfortunately we are not able to offer a refund for any unused days if you return the car earlier than originally arranged, as your vehicle will have been held and reserved for the full rental period.

You can easily cancel your booking through the My Booking section.
Once logged in, click the cancel option from the menu and follow the steps.
We will give you the chance to review your cancellation policy before proceeding with the cancellation.
Depending on the car rental company you booked with, you can cancel for a full refund up to 24 or 48 hours before your pick-up time.
If you chose to pay a non-refundable deposit, this will not be refunded.
If you cancel less than 24 or 48 hours before your pick-up time, a cancellation fee will apply as stated in your cancellation policy.
Once the pick-up time has passed on the reservation, cancellations are unfortunately not possible.
If you had additional insurance on your booking, this will cancel automatically when you cancel your car rental.

The cancellation policy and cancellation fee can vary depending on the car rental supplier and option you have chosen.
Please read your cancellation and no-show policy before proceeding with a reservation to make sure you are happy with the option.

Below is an overview of the different cancellation policies offered.
Remember that cancellations and changes are not possible once the pick-up time has passed on the reservation.
This applies to all bookings.

What is your cancellation policy if you paid a deposit when booking?
The deposit payment is non-refundable.
This means that if you cancel up to 48 or 24 hours before your pick-up (depending on your rental conditions), you will be refunded the full value of the rental less the non-refundable deposit.
If you cancel less than 48 or 24 hours before the pick-up time, you will be refunded the full value of the rental less the non-refundable deposit and the applicable cancellation fee.

What is your cancellation policy for fully prepaid or part-paid bookings?
If you cancel up to 24 hours (in some cases 48 hours) prior to your pick up, you will be refunded in full.
If you cancel less than 24 hours (in some cases 48 hours) in advance, you'll receive a refund minus the cancellation fee outlined in your terms and conditions.

Applies to all bookings:
If your online payment is less than the stated cancellation fee, no refund will be made for your car hire booking if you cancel your booking when the cancellation fee applies.
If your booking is made less than 24 hours (in some cases 48 hours) before pick up, the cancellation policy will automatically apply to your booking.
All cancellations should be made on our My Booking section, and not with the car rental company directly.

Should you agree to cancel directly with the car rental company on arrival, you must also inform us of this change to your booking before your pick-up time for cancellation to be possible.

Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

What is the cancellation policy of your additional insurance product?
If you purchased an additional insurance product with your car rental, the policy will be automatically cancelled if you cancel your car rental booking.

To check if you are due a refund, please check the cancellation policy outlined in the terms and conditions of your insurance product.

A No-Show occurs for the following reasons:

You didn't inform us about your cancellation prior to your pick-up time.
You failed to pick up the car at the arranged time and date.
You failed to provide the documentation that is required to pick up the car.
You failed to provide a credit card in the name of the main driver with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car rental company reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the security deposit of the vehicle.
In such cases, unless the car rental has been cancelled at least 48 or 24 hours in advance, the customer will not be entitled to a refund.